We aim to deliver your order as quickly and safely as possible. All orders are shipped from trusted EU warehouses and suppliers. Delivery time depends on product availability and destination country.

Estimated Delivery Time

Most orders arrive within 3–10 business days. In some cases (high demand products or remote regions), delivery may take a little longer.

Shipping & Tracking

• Tracking is included for most deliveries
• You will receive a tracking link by email as soon as your order is shipped
• Orders may be delivered via partners such as Posti, Matkahuolto or SmartPost (GLS)

Important Notes

• Delivery times are estimates and may vary during peak periods
• Some orders may be shipped in multiple packages depending on warehouse location
• Please ensure your shipping address and contact details are correct before checkout

Issues With Delivery

If your parcel is delayed, missing, or arrives damaged, contact our support with your order number and we will resolve the issue as quickly as possible.

If you're not completely satisfied with your purchase, no worries, we offer a clear and customer-friendly return process. Our goal is to make shopping at Pohjolae risk-free and convenient.

Return Period

You can return eligible products within 14 days of receiving your order, in accordance with EU consumer rights.

Return Conditions

To be eligible for a return or exchange:

• The item must be unused and in original condition
• The item must include all original packaging and accessories
• Proof of purchase / order number is required

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned if opened or used (for example: personal care products, underwear, or sealed items once unsealed). Digital goods and software keys cannot be returned once delivered.

Exchanges

If you received the wrong item or a defective product, we will replace it as quickly as possible. Exchanges are processed depending on stock availability.

Refunds

Once your return is received and inspected, we will notify you about approval. Refunds are issued to the original payment method within 3–10 business days after approval.

How to Start a Return

To start a return, please contact our support with your:

• Order number
• Product name / SKU (if available)
• Reason for return (optional, but helpful)
• Photos (required if item is damaged or incorrect)

Our support team will provide return instructions and the return address.